- No refunds on custom made pieces once the piece has been started. If you need or want to cancel send an email to firstname.lastname@example.org asking to cancel your order. If we haven’t started it yet we will refund your money.
- For non-custom-made pieces if within the first 30 days you are unhappy for any reason, we will refund your money.
- Custom made pieces can take up to 30 days to fulfill. This is due to the popularity of our custom pieces and the time required to make them.
- Information for custom made name plaques need to be entered into the notes section at checkout. If a name plaque is ordered but no information is sent, we will reach out to you by email first and then by phone to get the required information. If contact cannot be made a refund will be automatically done after 30 days and the order will be cancelled. The information required is:
- Name to be placed on plaque
- Preferred color or colors. No more than two. One for the backboard and one for the name plate. Or you can leave it up to us.
- Any message you would like to have engraved on the back for the recipient.
- We will never sell emails or telephone numbers we collect. Information collected is to allow communication with our customers in order to better fulfill their needs. We may send out emails to our customers announcing new items we have added to our line.