Abanak Studio's Policies
**Orders**
1. All orders are made to order. Please allow a typical production time of 3 to 5 business days.
2. If orders are received damaged, we offer a replacement or refund based on the customer's preference.
3. Please note that all orders must be paid before they can be sent to production.
**Shipping*
1. Please be aware that Abanak Studios has no control over shipping once the items have left our facilities. However, if an item has yet to arrive within ten days after shipping, we commit to sending a replacement or providing a refund according to the customer's preference.
2. If items are damaged in shipping, we will either replace them or provide a refund, again based on the customer's preference.
**Personal Information**
1. We pledge to protect your personal information and respect your
privacy. This means we will never sell your emails or phone numbers and
will not spam your email.
2. We use your email and phone numbers to
contact you regarding orders or custom jobs, always keeping your privacy
at the forefront.
**Policies for Private Custom Collections**
Due to the unique nature of a custom collection, we have special terms for these orders:
1. We cannot accept returns on items after the event date.
2. We offer refunds for items purchased at least 21 days before the event
if they are lost in the mail and fail to arrive before the event. This
policy is based on the fact that we require at least five days to
produce the item and seven days to verify if it is indeed lost in the
mail and not simply experiencing tracking link issues.
**Private Custom Collection FAQ**
1. **What is Abanak Studios?**
Abanak Studios is a custom t-shirt printing service that simplifies the ordering process for your group or organization. We print your designs on various clothing styles and allow individual members to place their orders directly via a custom QR code or link.
2. **What kind of events can benefit from this service?**
Any event where a unified look or group identification is desired, such as family reunions, conventions, graduations, or even casual get-togethers.
3. **How does the ordering process work?**
Send us your design, or let us create one for you. Once the design is finalized, we'll create a private custom collection where your members can select their preferred style and size and place orders.
4. **What if I don't have a design?**
Not a problem at all! We can create a design for you. We charge a $50 deposit per side of the shirt for this service, but we will refund it after 15 sales. And as a bonus, the organizer gets a free shirt!
5. **What kind of clothing styles do you offer?**
We offer various styles, including V-necks, crew neck shirts, sweatshirts, and children's sizes, all while maintaining design consistency.
6. **How long does the process take?**
Our process requires at least six weeks to create the design, set up the collection, and allow members to place orders. Delivery typically takes between 7-10 working days.
7. **What if a shirt doesn't arrive on time or has a defect?**
We offer a money-back guarantee for items purchased three weeks before the event that arrive late. For damaged or defective items, we offer a 30-day money-back guarantee.
8. **How can I contact Abanak Studios?**
You can reach us via a message or comment on our website or email us directly at service@abanak.com.
Or call us @ 1-844-426-7308
9. **Can Abanak Studios help small groups?**
We specialize in groups of 15 members or larger to provide the best value and service.
10. **Why should I choose Abanak Studios for my custom-printed tees?**
We remove the stress of ordering custom shirts for your group by handling the design, printing, and shipping process. This lets you focus on your event and ensures your group will truly stand out!
